SMS Privacy Policy & Terms

QUICK SUMMARY

  • Opt‑in: Verbal consent after disclosure (frequency varies; message/data rates may apply; reply STOP/HELP).
  • Types of messages: Project coordination, scheduling, field updates, business notices.
  • Frequency: Varies by interaction.
  • Cost: Standard message & data rates may apply.
  • Help: Reply HELP or contact tech@designarcgroup.com / 605‑910‑7340.
  • Opt‑out: Reply STOP (per sending number); START to re‑opt in.
  • Privacy: No marketing use; no sale/rental of SMS data; limited sharing with service providers and as required by law.

TERMS & CONDITIONS

1) Opt‑In (Consent to Receive SMS)

You may opt in to receive SMS from designArc Group by verbally providing your mobile number to our staff and agreeing to receive SMS after we disclose the SMS terms, including: (a) message frequency varies, (b) message and data rates may apply, and (c) you can reply STOP to opt out or HELP for assistance. If you have previously opted out from a designArc Group number, you can re‑opt in at any time by replying START to that same number.

Sample verbal script our team uses:

“With your permission, we can text you work‑related updates (like scheduling, project coordination, and quick status notes). Message frequency varies; message and data rates may apply. You can reply STOP to opt out or HELP for assistance. May we text you at this mobile number?”

2) Types of Messages

designArc Group uses SMS to support legitimate, one‑to‑one business communications between our employees and clients, contractors, and project partners. No marketing or promotional content is sent through this program. Typical message types may include:

  • Project coordination and field communication
  • Scheduling confirmations and meeting updates (time, location, access)
  • Work‑related status notifications or quick clarifications
  • Authentication or verification codes where permitted
3) Message Frequency

Message frequency varies and depends on your ongoing interactions with our team. Messages are typically sent only when needed for project coordination or related business purposes.

4) Costs and Carrier Charges

We do not charge for this SMS program. However, message and data rates may apply according to your mobile plan and carrier. You are responsible for any such charges.

5) Getting Help

For help with this messaging service, reply HELP, email tech@designarcgroup.com, or call 605‑910‑7340.

6) Opt‑Out

You may opt out at any time by replying STOP to any message from the specific designArc Group number. After we process your request, you will receive a confirmation message and no further SMS will be sent from that number. You may re‑opt in later by replying START to the same number

Note: Opt‑outs apply per phone number (the specific designArc Group number that received your STOP request).

7) Program Limitations & Disclaimers
  • Delivery of SMS may be subject to your carrier’s network and device capabilities; delivery is not guaranteed.
  • Carriers are not liable for delayed or undelivered messages.
  • This program is strictly one‑to‑one, transactional/business messaging; no marketing or promotional messaging is sent.
8) Changes to These Terms

We may update these Terms & Conditions from time to time. Material changes will be reflected by updating the “Effective date” above. Your continued participation after changes become effective constitutes acceptance of the updated terms.

PRIVACY POLICY

This SMS Privacy Policy explains how designArc Group handles personal information in connection with our SMS messaging program. It applies in addition to our general privacy practices for other services.

1) Information We Collect
  • Contact details: mobile phone number, name (if provided).
  • Message content and metadata: message text, timestamps, delivery status, and related technical logs.
  • Support information: any details you provide when you contact us for help.
2) How We Use Your Information

We use your information to:

  • Send and receive work‑related SMS communications (e.g., project coordination, scheduling, and status updates).
  • Provide customer support and respond to requests (e.g., HELP).
  • Maintain the security and integrity of the service (including fraud prevention, abuse detection, and compliance).
  • Meet legal, regulatory, and audit obligations.

We do not use SMS data for marketing or promotional purposes.

3) Sharing of Information

We do not sell or rent your mobile number or SMS content. We do not share SMS opt‑in data or consent with third parties for their own marketing.
We may share limited information with:

  • Service providers who enable SMS delivery and support (e.g., telecommunications carriers, messaging platforms), solely to operate the service.
  • Legal or safety disclosures when required by law, regulation, valid legal process, or to protect rights, safety, and property.
4) Data Retention

We retain SMS‑related information only for as long as necessary to operate the service, meet legal or compliance obligations, resolve disputes, and enforce agreements. Retention periods may vary by record type and applicable law.

5) Security

We implement reasonable technical and organizational measures designed to protect SMS information from unauthorized access, disclosure, alteration, or destruction. No method of transmission or storage is completely secure; risks remain inherent to all communications systems.